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David Greenberg

David Greenberg

David Greenberg is the founder & CEO of Updater, the technology company revolutionizing how Am...

Danny Chavez

Danny Chavez

Danny Chavez is VP at SAEDF & Co-founder at Epux Dev – focused on creating jobs in San Antonio...

Daniel C. Rounds

Daniel C. Rounds

Daniel Rounds is an innovation strategist for Fortune 500 companies in biotechnology, tech, aerosp...

Chris Van Dusen

Chris Van Dusen

Chris Van Dusen is the CEO of Parcon Media, working with clients to concept, extend, implement and...

Mac Morgan

Mac Morgan

Mac Morgan is the President of Tonic Design Co., a design and development firm in Philadelphia. He...

Raad Ahmed

Raad Ahmed

Raad Ahmed is the Founder and CEO of LawTrades, a platform that connects businesses to world-class...

Mark Budgell

Mark Budgell

Mark Budgell Co-Founded Sparkcell Digital, a firm specializing in social media, digital and conten...

Nav Athwal

Nav Athwal

Nav Athwal is the Founder and CEO of RealtyShares, an online curated marketplace for real estate i...

Ajit Nawalkha

Ajit Nawalkha

Ajit Nawalkha is the Co-Founder of Mindvalley, an angel investor and the face of Zentrepreneur and...

Andrew Fischer

Andrew Fischer

A seasoned digital media entrepreneur, Andrew Fischer most recently co-founded and helms C...

Bill Lyons

Bill Lyons

Bill Lyons is the CEO of Revestor and an entrepreneur in the real estate tech space. Who is your ...

Tim Chaves

Tim Chaves

Tim Chaves is the founder and CEO at ZipBooks, free accounting software for small businesses with bu...

Matthew Paulson

Matthew Paulson

Matthew Paulson is the Founder of MarketBeat.com, Co-Founder at GoGo Photo Contest and USGolfTV, C...

Sharam Fouladgar-Mercer

Sharam Fouladgar-Mer…

Sharam Fouladgar-Mercer is the co-founder and CEO of AirPR, a technology platform to increase PR p...

Justin Sachs

Justin Sachs

Justin Sachs is the CEO of Motivational Press, an industry leading non-fiction book publishing com...

Kasey Kaplan

Kasey Kaplan

Kasey Kaplan is the Co-Founder, President and COO at Urban FT. Who is your hero? (In business, life...

Curtis Thornhill

Curtis Thornhill

Curtis Thornhill, CEO of Apt Marketing Solutions, has more than 15 years experience optimizing busin...

Verónica Sosa Córdova

Verónica Sosa Córdov…

Verónica Sosa Córdova is the Founder and CEO of Business Fit Academy, serial Entrepreneur, Interna...

How to Deal With a Constantly Unhappy Customer

Great customer service can make or break a business reputation. And we all know the statistics on how much more vocal unhappy clients can be in comparison to their content counterparts.

But what about those clients who are never pleased? We call them the perpetually aggrieved, and they require a whole new set of rules. These leads and customers can be found across every industry and business, as their primary trademark is to be habitually displeased with any offer, service or product that crosses their path.

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5 Ways to Get to Know Your Customers Better

We’ve been around long enough that I’ve had the opportunity to observe many interactions between our team members and their clients. One thing that strikes me time and again are the little things we do in an effort to become subject matter experts within a client’s vertical. I think this is one of the markers of success for any consultancy and something customers should look for when evaluating agencies — it turns the vendor/customer relationship into a partnership.

Here are few things that we do to build knowledge around an industry, and in particular a customer’s business, that your business could also consider.

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7 Steps for Handling a Negative Customer Review

Your first negative online review will feel horrible. And if you have been in a public-facing business for any length of time, it is bound to happen.

Once you recover from the surprise and disappointment of a negative review, it’s time to take positive action for your brand. Having a plan in place to handle it can make the difference in how people see your brand and public image. Here are seven steps that can help see you through it:

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